Hotel Apartment FAQs

For short and long term leases full advance payment and security deposit is required. For daily leases full payment must be received before or during check-in.

Basic complimentary Wifi is provided in all Residences. Guest are offered premium packages for high speed internet browsing at competitive rates.

Safety-deposit box is provided in the fully furnished apartment.

Our satellite package provider is OSN (Orbit Show-time Network).

Dubai landline calls are free of charge for long term tenants. Other calls to local mobile phones and international calls are charged at the usual rates of the service provider.

All long term tenants have assigned parking slots depending on the hotel apartment type. For all daily lease tenants valet parking service is available.

The windows in the apartment cannot be opened

There are no balconies in the rental apartments; except for the penthouses.

Housekeeping service is provided twice a week. Should you require additional housekeeping services, this can be arranged at an additional cost through our Housekeeping. For the daily rental hotel apartments, a housekeeping service is provided daily.

This is not included as part of the housekeeping services offered. However, should you require this service; it can be arranged through Housekeeping.

No additional décor is allowed in Residences without prior approval of the management.

Regrettably, we cannot remove any furniture items from the apartments. However, you may use your own additional furniture.

We provide baby cots as required. Any extra bed requirements are chargeable.

Baby-sitting is available on request at a charge. For daycare, Hyatt Regency Dubai Creek Heights provides these services at the Kids’ Club

  • Repton School Dubai
  • American Academy School in Dubai
  • Dubai Japanese School
  • Universal American School
  • Al Khaleej National School
  • The International School of Choueifat
  • Raffles International School
  • Lycee Francais International School

Apart from our Kids Club, other activities outside the premises include:

  • Wonderland Theme Park
  • Children’s City – interactive science and cultural centre
  • Parks
  • Golf
  • Horse riding
  • Wild Wadi – outdoor water park

We are located within Healthcare City which has major national and international healthcare brands.

Health Care City Station is located with five minutes walking distance.

Frequent Flyer or Gold Passport programmes are not applicable.

All bookings need to be guaranteed upon reservation, please cancel your reservation 48 hours prior by 2:00 pm hotel local time to avoid one night charge.

Changes in dates, number of guests or number of apartments may result in rate changes.

Security questions are as per policy and are a legal requirement to ensure that we do not share your account details with anyone else. It helps keep your information safe.

  • Dish washer
  • Microwave
  • Fridge
  • Freezer
  • Toaster
  • Kettle
  • Food disposer
  • Coffee maker
  • Oven
  • Electrical cooker / hot plate

We have a no pet policy in the Residences.

In the case that any guest misplaces their personal belongings whilst staying at Hyatt Regency Creek Heights Residences, and if recovered, the item will be recorded as ‘Lost & Found’ by the property.

The security department will record details of all ‘Lost & Found’ items, and are consequently stored for a maximum of three months. After this period, in line with the directives of the General Department of Criminal Investigation in Dubai, all unclaimed valuable items will be handed over to the Police Station and the rest will be given to charity.

These ‘Lost & Found’ valuable items will then be kept at the police warehouse for a further three months after which they will be auctioned, and any funds raised will be given to charity.